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When you perform an archiving service, you always communicate. You constantly send messages about what the service does, the effectiveness, your ambitions, and your approach.Communication goes from the way a user perceives a service, from the annual report to the senior managers, and the fantastic financing offer for the casual conversation on the rise.These are all possibilities where you can precisely inform others about the purpose and role of your service, articulate needs, demonstrate competence, and explain your ambitions.Good Communication ensures that you will be heard. You can then influence your environment based on your own goals and requirements. If you do not communicate your message effectively, others will not know or understand your needs. The case studies show the possible results of good Communication.In general, effective Communication achieves the following goals:- Provides effective decisions and solutions by providing accurate, timely and relevant information- Enables mutually beneficial solutions- Builds healthy relationships by encouraging trust and understanding- Control over the communication process prevents missed opportunities and prevents sending messages that damage your service or cause misunderstandings. - Raising the profile of your service, you must clearly specify its nature and purpose; present a clear ambition and a clearly demonstrated history in a way that suits the audience you are talking to.Good Communication ensures that all service personnel send the same messages. This prevents confusion and creates a clear global message.Although good Communication does not have to be a difficult task, it is about a clear vision and solid evidence that you can then adapt to different target groups. Sometimes this is done in a very formal way, for example, by reporting to a ministerial body. But on many occasions, Communication can be informal and unexpected, but just as important, such as a chance meeting in a corridor or during a social gathering.Every time you talk with someone else, you have the opportunity to raise awareness of your service.Realizing this, you can also create opportunities for Communication - taking control of the communication process, e.g., inviting key stakeholders to private viewing of your collections. By using the tools in this ebook, you will be prepared to take advantage of these chance opportunities.
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