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From the Back Cover Complexity, ambiguity, and time are the greatest enemies to solving hard problems. Chief among these problems today are the challenges organizations face when transforming their businesses and operations. Transformation expert George Anderson contends that a broader human-centric leadership approach is overdue.��Complex problem-solving today requires arming the problem solvers as well as those who lead and manage the problem solvers with a tool bag of proven Design Thinking techniques.��Explore more than 70 of these techniques, aligned around the five phases of traditional Program and Project Management and applied through a unique five step Design Thinking model.��Apply Design Thinking to Program and Project Management:� ��- Build to Think Mentality � ��- Managing Expectations����� ��- Human-centric Leadership � ���- Understanding Broadly������- Working through Ambiguity���� ���- Empathizing Deeply�- Trust & Cultural Intelligence��- Diversity by Design���� �Some of the Design Thinking Techniques Applied Inside:�� �Adjacent� Spaces� * Aligning Strategy to Time Horizons� * Silent Design * Probing for Understanding� * Empathy Mapping * Mind Maps * Persona Analysis * Ideating & Brainstorming * Inclusive & Sensitive Design * Increasing Shared Identity * Day in the Life Analysis * Edge Case Thinking * Story Telling * Modular Building * Prototyping * Iterating * The Five Why's * Scaling for Effectiveness * Testing to Learn * Simple Rules *� Guiding Principles * The Rule of Threes * Premortems * Brainstorming in Reverse * Backporting� * Standardized Templates� *� Inverse Power Law * And many more! Read more About the Author George Anderson is a Program Director for Microsoft Services and an Adjunct Professor and guest lecturer for several universities. George holds Stanford Innovation Leadership and other certifications, alongside a PhD in Applied Management and an MBA. Read more
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