Read Online Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive
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Review 'As a 26 year leader at the Disney Company, people often ask me the secret to Disney's mystical customer experience. The truth is, it's all about creating a culture of extraordinary customer service--and Charles Ryan Minton is sharing his expertise in his fantastic new book Thanks for Coming in Today. I've worked with Ryan and can say from personal experience that he knows his stuff. He walks the talk, and knows how to lead teams to do the same. This is not some empty academic theory. I encourage you to buy a copy for every member of your team to learn his behind-the-scenes secrets to world-class excellence ... before your competition does!'-MARK DAVID JONES, President, Small World Alliance and former Disney executive'For years, my management team has had the same three great customer service books as required reading. I have not found a fourth book (and I've read them all) worthy of adding as mandatory reading for our team until now! I will be putting Thanks for Coming in Today in the hands of every one of my team members. It's that good. This is a winner!'-MIKE HAMILTON, Franchisee, Chief Operating Officer, Planet Fitness Midwest'Creating an outstanding and memorable customer experience is the most important element of running a successful business. Most managers err by looking at customer service as a protocol issue. Charles Ryan Minton sees phenomenal customer service as a natural extension of a phenomenal employee culture. In Ryan's book Thanks for Coming in Today, service industry leaders will find low-cost, easy-to-implement tools and strategies that will begin to elevate and transform their customer experience immediately.'-JANE GROTE ABELL, Chairwoman of the Board, Donatos Pizza and featured in CBS's Undercover Boss'The foundation of any great company, organization, or non-profit lies within their human capital. Investing in your employees and creating a space where they feel heard, empowered, respected, and engaged, naturally feeds into how they interact with your visitors or customers. At the Cincinnati Zoo & Botanical Garden we aim to create the best visitor experience in the nation, and we get there through investing heavily in the relationships we build with our frontline team. When we do that well, you can see the returns on that investment through the trickle-down effect of happier employees, more engaged visitors and members, and huge returns in our revenue stream. In his book Thanks for Coming in Today, Charles Ryan Minton does a remarkable job of explaining, down to the nuts and bolts, how to be the best leader you can be in the visitor experience space, and how to get the best out of your employees. If you fully embrace the ideas and concepts that Ryan so artfully lays out, you will see success in your brand and business. Secondarily and maybe more importantly, you will walk away with stronger relationships and will be building a better community.'-RHIANNON HOEWELER, Vice President of Visitor Experience, Strategy & FUN, Cincinnati Zoo & Botanical Garden'Charles Ryan Minton's new book Thanks for Coming In Today is a gem for service excellence tactics and foundational experience ideas. Every service example he details in each chapter can be embraced and put into action in any industry, from hospitality to healthcare. This is a must-read for all customer, guest, and patient experience leaders!' -JENNIFER JASMINE E. ARFAA, PhD, Chief Experience Officer & Vice President of Patient Experience, UC Health'At Jaguar and Land Rover, we understand that our customers expect more than just a quality product. Luxury brands like ours have to deliver superior customer service. Charles Ryan Minton tailored content and a presentation that was relevant for our brand and gave actionable information we could implement to elevate our customer experience. I highly recommend working with Ryan!' -RICHARD ALLEN, Vice President & General Manager, Jaguar Land Rover Read more From the Back Cover By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out. In Thanks for Coming In Today, Charles Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron's experience memorable. With this book, you'll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased--and so will you. Read more About the Author Charles Ryan Minton is a customer service expert, keynote speaker, and the president of CRMHospitality & Consulting, LLC. An award-winning former hotel general manager for some of theworld's biggest brands, Minton has helped shape the customer service experiences of high-profilecompanies such as Jaguar, Land Rover, Hilton Hotels Worldwide, Marriott International, InterContinental Hotels Group, Gannett, Ultimate Jet Charters, and Delaware North. Read more
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